iPhone users reliant on T-Mobile’s cellular service are reportedly facing a bug related to the onboard eSIM. It causes iMessage and FaceTime to get deactivated for the victim’s phone number. The worst part of the bug is that there is no way to reactivate the service without using a physical SIM.
Bloomberg’s Mark Gurman ran into this bug and shared his firsthand experience on Twitter. Responding to his tweets, several other people mentioned that the issue isn’t limited to T-Mobile customers.
For the uninitiated, an eSIM is a chip built into the iPhone mainboard. It eliminates the requirement of a physical SIM if used alone. Alternatively, one can run a dual-SIM configuration on iPhone using the eSIM in combination with the physical SIM slot. Apple introduced eSIMs with the iPhone XR and iPhone XS in 2018. With the iPhone 13, the company allowed setting up a dual-phone number arrangement without a physical SIM.
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